What a PMS, channel manager and booking engine each actually do, and how to tell them apart.
The risk in changing systems is not the new software. It is the week when two systems both think they own your availability.
Most direct bookings are lost on your own website, after the guest already chose you. Almost every cause is fixable in an afternoon.
The debate is usually framed as old versus new. The questions that decide it are about your internet, your data and who fixes it at 2am.
Feature lists all look the same. These are the questions that actually separate the systems — including the ones that are awkward for us.
Three different jobs, routinely sold as one product and routinely confused. Knowing which you need stops you buying what you do not.